Shipping policy

Orders are typically processed and shipped within 1–2 business days. 2-day shipping applies to business days only (Monday–Friday) — orders placed late Friday or over the weekend ship the following Monday. We're a small team, and we move as fast as we can to get your shoes on their way.

Free ground shipping on all orders. We currently ship only to the US (excluding Alaska, Hawaii, and Puerto Rico).

Returns

• We accept returns on products that are in perfect condition in the 90 days following receipt of your order.
  • All orders purchased online must be refunded via customer service.
  • Refunds will be issued to the original method of payment.
  • We will not accept returns on our products after the 90-day grace period has elapsed.
    
• Once we receive your return, refunds are processed within 5–7 business days to your original form of payment.
• We will contact you via email to confirm the receipt of your returned package and proceed with the refund.
• If the cost of shipment was paid with the initial order then this amount is non-refundable. The refund will be issued to the same method of payment used at the time of purchase. We cannot issue a refund to a different card or alternate method of payment.
• If the merchandise was deemed a final sale at time of purchase, then we will not, under any circumstance, be able to provide you with a refund. It will be clearly outlined at time of purchase if a product is a final sale.
• Please note that we can process only one return/refund per order. If you request to return more items, Alma Mater will only cover the cost of the first pair. Any additional return requested will be at your cost.
• Alma Mater reserves the right to refuse free shipping and/or returns to customers who abuse the free returns and refunds policy. Customers will be notified ahead of the shipment of their most recent purchase.